HomeA&S Motorcycles Shopping FAQReturnsReturn / Exchange Procedure : Defective/Misship

2.3. Return / Exchange Procedure : Defective/Misship

We apologize that the product that you have received from us was either damaged or not what you ordered.

A&S Motorcycles is proud to offer a "no hassle" return/exchange policy as part of our goal of 100% customer satisfaction. There are however a few rules that need to be followed:

Product must be returned with all original packaging, instructions, accessories, etc. to receive a complete refund or exchange. 

To Return:

If you have not done so already, contact us to inform us of your desire to return product you ordered from us. We will mail you a return label so that you can get it back to us at no cost to you. Once you have received the return label, simply drop it off at a FedEx location or call FedEx and they will come out to pick up the package.

When returning product, you must include a copy of your invoice with a note as to the reason for the return, as well as if you require a refund or a replacement/exchange.

Due to the increased processing time on returns that do not include a copy of the invoice and notes as to the reason for the return and if you want an exchange or refund, RETURNS WITHOUT A COPY OF YOUR INVOICE WITH NOTES AS TO WHAT NEEDS TO BE DONE WITH THE RETURN (EXCHANGE or REFUND) WILL BE SUBJECT TO A 15% PROCESSING FEE.

All returns must be shipped to the following address:

A&S Motorcycles 
ATTN: Returns - Invoice #: XXXXX
1125 Orlando Ave.
Roseville CA 95661

You must include the Attention Returns as well as include the invoice number / ticket number from the invoice that came with your product shipment on the address label as well as write it on the top and sides of the box you are returning the product in.

Returns that are not properly addressed and labeled risk being subjected to excessive delays in return/exchange processing.

 Please note that returns may take 7-9 days to process once we receive your return.

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