HomeA&S Motorcycles Shopping FAQReturnsReturn / Exchange Procedure

2.2. Return / Exchange Procedure

A&S Motorcycles is proud to offer a "no hassle" return/exchange policy as part of our goal of 100% customer satisfaction. There are however a few rules that need to be followed:

All eligible (see HERE for list of products that can not be returned for refund) products that are un-used, un-damaged, and as new may be returned for a full refund of the product's purchase price (not including shipping).

Product must be returned with all original packaging, instructions, accessories, etc. to receive a complete refund or exchange.

Returns require authorization:

Call our Parts Hotline at (916) 726 - 7334, 9am-5pm, Tues-Sat PST.

or 

Email: help@ascycles.com (Email requests are answered with 24 hours during business hours)

Product(s) returned without authorization will be subject to 15% re-stocking fee.

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Once you have authorization to return:

 

All returns must be shipped to the following address:

A&S Motorcycles 
ATTN: Returns - Invoice #: XXXXX
1125 Orlando Ave.
Roseville CA 95661

You must include the Attention Returns as well as include the invoice number / ticket number from the invoice that came with your product shipment on the address label as well as write it on the top and sides of the box you are returning the product in.

Returns that are not properly addressed and labeled risk being subjected to excessive delays in return/exchange processing.

We recommend shipping via a reputable shipping company that can provide tracking information and insurance. The customer is responsible for the products until they are received by A&S Motorcycles , so we recommend you have adequate insurance on your shipment to cover the cost of the products if they are lost or damaged in transit.

Please note that returns may take 7-9 days to process once we receive your return.

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